Terms of Service

Introduction

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.  By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.

You must be at least 19 years of age to use this website. By using this website and by agreeing to these Terms and Conditions, you warrant and represent that you are at least 19 years of age.

THE LEGAL AGREEMENT SET OUT BELOW GOVERNS YOUR USE OF THE DHO MEDICINAL SITE. TO AGREE TO THESE TERMS, CLICK “AGREE,” IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK “AGREE,” AND DO NOT USE THE SERVICES.

Placing your order

You may place an Order by becoming a member on the DHO Medicinal website by clicking the “My Account” button. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the DHO Medicinal website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however DHO Medicinal will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email. DHO Medicinal reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by telephone and/or email.

Payment methods and processing

DHO Medicinal currently accepts E-Money transfer/interact E-Money transfer (EMT). Order processing will not begin until we receive all the information we need. Orders placed on a weekend or a Public holiday will not begin order processing until the next business day. Business days are Monday through Friday, excluding Public holidays. We process EMT payments and email an invoice to you with your Order Confirmation after your payment has been confirmed. Your invoice is your proof of purchase.

Please Note:

  • We are currently unable to accept credit cards.
  • Any purchase made outside of Canada will be refused.

You agree that you will pay for all Products you purchase through the Services, and that DHO Medicinal may charge your payment method for any products purchased and for any additional amounts (including any taxes varying in provinces, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE PAYMENT OF ALL FEES ONCE PROVIDING DHO MEDICINAL A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed, please contact customer support.

Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the you purchase the Product(s). We will charge tax depending on provinces where Products are purchased.

Prices for Products offered via the Services may change at any time, and the Services do not provide any additional promotion or price reduction on any sale Product(s).

If a Product becomes unavailable following a transaction prior to a purchase, your sole remedy is a refund or exchange. If an unreasonable delay delivery of your Product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by DHO Medicinal.

Title to and risk in goods

Unless you have the optional signature required box checked at the time of placing your order, you assume all risks of theft or loss of goods occurring during transportation and delivery.

Prices

DHO Medicinal always seeks to list Products with the most competitive prices. DHO Medicinal reserves the right to change prices for Products displayed at DHO Medicinal at any time before you place an Order. The price of the products shown excludes shipping cost. Shipping cost is a separate charge, which is shown on the product page and is calculated at a flat rate fee of $20 Canada wide or free delivery based on the minimum order threshold at the discretion of DHO Medicinal.

Supply of your products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment of each item, including a tracking number for your Order.

Delivery of your products

Delivery time takes up to 1-3 business days from the date your payment is received. DHO Medicinal makes every effort to deliver your Product according to estimated delivery times provided by DHO Medicinal at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us. Unless otherwise agreed by us, we will deliver your Product(s) to the address indicated on your Order Confirmation. If no one is available to take delivery of your Product(s), our carrier will leave a notice card so you can pick-up your Product from your local Post Office.

Returns & defective products

We require customers to report any faulty or defective product(s) to customer support within 48 hours of receiving their package. We may require a video and/or picture of the product to replicate the issue the customer is having to determine what sort of compensation, if any, will be given. Send an email with the nature of the issue along with your photos and videos of the defective product(s) to dhoinquiries@dhomedicinal.ca 
All products that pass this 48 hour period will not be considered for our returns and/or compensation policy.

Shipping charges

We want your Product(s) to arrive quickly and are calculated at a flat rate shipping fee of $20 or free delivery based on the minimum order threshold at the discretion of DHO Medicinal.

Consumer guarantees

If a product has a major defect, you are entitled to:
Keep the goods and receive compensation for the drop in value caused by the problem at the discretion of DHO Medicinal customer support staff and/or management.

This also applies for any Product that is lost in Transit during delivery if you’ve checked the optional signature required box at Check Out. If you think that a Product is defective you should contact our Customer Support and a DHO Medicinal customer representative will assist your claim.

Your data – use and protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, in order to provide you with information from time to time on other DHO Medicinal Products that may be of interest to you. If you do not agree to our using such data in order to provide you with the information on other DHO Medicinal Products, please contact our customer support staff. You may obtain a copy of data held by us concerning you on request in writing. If any data held by us concerning you is incorrect, we will correct it on your written request.

Privacy

Your use of our Services is subject to DHO Medicinal’s Privacy Policy.

Reviews and comments

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, questions, reviews, comments, and suggestion (collectively, “Submission”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform works such Submissions by any means and in any form, and to translate and modify such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the username that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments and other Content by us will not infringe upon or violate the rights any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submission or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

General

To the extent permitted by law, DHO Medicinal is not liable for any delay in performing any of its obligations under these terms and Conditions if such delay is caused by circumstances beyond the reasonable control of DHO Medicinal, and DHO Medicinal shall be entitled to a reasonable extension of time for the performance of such obligations.

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of DHO Medicinal. Any unauthorised assignment shall be deemed null and void. If any provision of the Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Terms or Condition constitutes a waiver such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. DHO Medicinal reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order A Product. No DHO Medicinal employee or agent has the authority to vary any of the Terms and Conditions governing any sale.